Digital Academy has significantly lightened the burden on our support staff! It allows our customers to "self-serve" and ensures our support staff have the tools they require to provide top-notch service.
USE CASE CONTACT CENTER
Level Up Your Contact Center!
Drive operational efficiencies with better training and support for both contact center agents and end users.
Create delightful contact center experiences with LemonadeLXP. Empower your agents with effective micro-learning they’ll actually enjoy. Dazzle end users with expert agents and best-in-class digital support. Why wouldn’t you?
01 Shrink Call Volumes
Quickly launch an online support hub with walkthroughs of your technologies to reduce digital support requests.
Integrate your hub into your chatbot and IVR to delight customers and deflect calls away from your contact center.
Deflect 23% of calls away from your contact center!
02 Shorten Handle Time
Use game-based micro learning to train agents better and faster. More knowledgeable agents will solve customer problems faster, shortening handle time and increasing handling capacity.
BEFORE
CONVERSATION
BEFORE
HANDLE TIME
AFTER
CONVERSATION
AFTER
HANDLE TIME
BEFORE
AFTER
CONVERSATION
HANDLE TIME
CONVERSATION
Shorten your handle times by 30%!
03 Reduce Attrition
The key to agent retention is empathy. Arm your agents with effective training and support to help them solve customer problems quickly and effectively. Agents who have the tools and skills to delight customers will have better work experiences, resulting in lower attrition.
Reduce staff attrition by 56%, PLUS, increase NPS by 25%!
Customers who call your contact center are often frustrated. Turn those calls into delightful experiences
with knowledgeable agents who can resolve their support requests faster.
