Frontline Training Tools
Awareness
Your frontline staff are uniquely positioned to help drive awareness of your new technologies because they're having conversations with customers who will use traditional channels.
The problem is, people don't like to learn about new tech. LemonadeLXP uses addictive microlearning and technology walkthroughs to give your staff the knowledge and confidence they need to recommend your digital products to customers.
Trial
It's one thing to understand the new tech.
It's another to spot natural opportunities to recommend the products to customers. LemonadeLXP's role-play scenarios turn your staff into digital ambassadors by letting them practice advocacy in a risk-free environment.
Customer Support
Okay, so we've got your employees covered, but what about your customers?
Remember those technology walkthroughs we used to train your staff? LemonadeLXP's Digital Academy automagically generates a branded, responsive, and searchable, customer-facing website so your customers can use the walkthroughs to self help.
LemonadeLXP has all the tools you need to drive digital adoption.
Addictive microlearning and technology walkthroughs to drive employee product knowledge, and the Digital Academy to support customers and frontline staff as they migrate to digital.
Impact
ROI
81%
Cost savings v.
traditional training
+37%
Faster onboarding
+91%
Digital product
recommendations
-24%
Call handling times
Rep Feedback
87%
Of reps say digital
fluency improved
92%
Prefer LemonadeLXP
to other training
88%
Want majority of
training in LemonadeLXP
81%
Of reps felt LemonadeLXP
was more effective
“An outstanding platform, that makes it fun, while making a serious impact.”
- CHRIS G.
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“This platform was easy to implement and has truly revolutionized how our staff learn.”
- COLIN C.
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“Lemonade is a refreshing change of pace from the traditional, page turning training that most companies offer.”
- ERICA M.
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“Solving the need for continued training for the employee at their branch.”
- JENNIFER W.
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Driving Digital Adoption with Lemonade
Watch Video -
Overcoming Obstacles to Adoption Across Generations
Read Report -
Support Customers and Staff with Digital Academy
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Case Study
How a Leading Bank Drove Digital Adoption
This Big Green Bank realized their frontline staff was the key to driving customer adoption of their new fintech.
The problem? Their staff wasn't required to bank with Big Green, so they weren't familiar with the tech. Without a deep understanding of the tech, there was no way their frontline staff would be comfortable promoting it to customers.
Problem
They looked at using their learning management system (LMS) for the job but quickly realized it wouldn't work:
- -It didn't have the modern tools they needed for technology training
- -Content development was slow and rigid
- -Employees understandably hated the LMS learning experience
Big Green needed a modern learning experience platform with technology training tools baked in. Fortunately for us, there's only one such platform on the market!
Solution
Big Green used LemonadeLXP to roll out a modern learning experience on time for the launch of it's new
technologies.
We're talkin' fast!
They used LemonadeLXP to author game-based mircolearning content that staff actually enjoyed. Employees used LemonadeLXP's technology walkthroughs to familiarize themselves with Big Green's new tech, and role-play scenarios helped them build confidence in recommending the tech to customers.
By making the learning experience enjoyable, Big Green was able to drive unprecedented participation rates... without making the program mandatory.
Results
LemonadeLXP crushed it.
Staff who participated in LemonadeLXP training were 91% more likely to recommend digital products than those who hadn't completed the training. Call handling times decreased by 24%, and mobile app use increased by 26%.
The program was so successful that other departments were now leveraging LemonadeLXP to tackle their training challenges.
Employees played for hours longer than expected.